I had a primary rhinoplasty performed by a popular surgeon with the concerns of a drooping tip, slight curve, and breathing issues. The result of my first surgery was incredibly disappointing and healing time much longer than expected.
After seven years, I finally started research on a revision. I read countless blogs and online review sites before setting four consultations of which most were named the best in the field having written books on rhinoplasty techniques. There were excessive fees; surprising attitudes; and surgeons who were so interested in hearing themselves that they failed to hear me. My experience at Dr. Epstein’s Miami office was quite the contrary.
From the first phone call, my patient advisor, Dan, spent the time to answer my questions. We maintained great e-mail communication during the whole experience; sent photos; and had regular communication with Dr. E directly. My consultation was set within a reasonable time frame only three weeks out. The office staff was kind and welcoming and wait time was minimal. During the consultation, I explained my experience and what I had in mind, and he reciprocated clearly with sensible points and showed me how he could help. His demeanor was kind and compassionate. There was no arrogance like other doctors – he is a REAL person. Photos were taken and we e-mailed each other until we agreed upon computer images.
On the date of surgery, I was introduced to my nurses, Danny & Cindy, and anesthesiologist, Justin, who were patient and kept me at ease. After a recap with Dr. E one last time, I was made comfortable in the operating room conveniently located in their center. When I awoke I received the proper attention and instruction needed, and I even had a short shoulder rub from a masseuse.
One month out, my recovery time has been better than I imagined. Within a week there was only yellow around my eyes and swelling unnoticeable to the untrained eye. The stitches and cast were removed with care and the results are accurate and natural. Even though my final result will take time as I heal, I’m starting to feel like an enhanced version of myself, and my facial features have more balance. Even better yet, I can breathe well for the first time ever.
If you’re seeking a surgeon with compassion, a wealth of experience and knowledge, use Dr. Epstein and the Foundation for Hair Restoration & Plastic Surgery.
Paul K.
